Specialized automated system which answers incoming calls with a programmed greeting, then gives the caller a menu of choices for further distribution of the call. When the caller chooses from the menu, s/he is automatically transferred to the appropriate phone number or information greeting.
A dvice or a feature of soe PBX's and phone systems that answers a call and lets the caller route their call to a specific extension or group. No human intervention is required.
A device connected to a PBX that answers calls when they come in. Typically, an auto attendant offers the caller options to press a corresponding key (e.g., 0 for an operator, 1 for sales, 2 for support).
a catch all definition for a device that answers a company's phones and allows a caller to select a service, dial an extension, leave a message or select a recorded announcement of the caller's choice
a special type of extension, which can interact with callers via touch tone key press events, to direct callers to other extensions in your system
a voice recording that thanks your callers for making the decision to call your business and sets them at ease, making them comfortable with your company and what you can do for them as your customers
A telephony facility that routes calls according to the selections made by the caller pressing the keys on the telephone.
A technology that allows callers to route their calls to a known telephone extension number or to obtain the desired extension number from the system. A touch-tone phone or speech recognition system is required. This feature is typically integrated with an automatic call distribution (ACD) system.
where incoming calls are automatically answered with IVR prompts and directed to the appropriate extension. Compare with live answer.
The Auto Attendant serves as an automated receptionist that answers the phone and provides a personalized message to callers with options for connecting to the operator, dialing by name or extension, or connecting to up to nine configurable extensions (for example, 1 = Marketing, 2 = Sales and so on). Configuration via the Group web interface also allows for hours of operation to be modified, with different options available for hours that the company is open or closed. Group administrators use their voice portal to record auto attendant greetings. For example, a message may be left remotely to indicate that the office has been closed due to inclement weather. In addition, users have the ability to record their name for play back when a caller dials by name or extension.
A device or a feature of some PBXs and phone systems that answers a call and lets the caller route their call to a specific extension or group, typically by inviting the caller to press number keys on their phone to select options. No human intervention is required.
Where an inbound call is answered by a recording which asks the customer to either press buttons on the keypad or state which extension they want. The system then automatically routes their call.
A computer system or program that is capable of independently responding to customer's needs and questions without human intervention. Auto attendants (see also Interactive Voice Response Systems/IVR's and Voice Response Units/VRU's), can be integrated with ACD's, other call handling systems and databases. Today's more sophisticated menus allow callers to interact using speaker independent speech recognition technology along with traditional touch-tone options.