Definitions for "Screen Pop"
Keywords:  cti, vru, caller, ivr, dialled
A screen pop is a window or dialog containing information that relates to a call. The screen pop typically appears on an agent's workstation before the call is answered.
Any technology, including IVR, ANI, or CTI, that presents corresponding data on the computer screen simultaneously with the incoming call.
In CTI (Computer-Telephony Integration) applications, causing a computer to display information about the call at the same time as the CSR answers the call.