Dial Number Identification Service

is a telephone service that identifies for the receiver of a call the number that the caller dialed. It's a common feature of 800 and 900 lines. If you have multiple 800 or 900 numbers to the same destination, DNIS tells which number was called. DNIS works by passing the touch tone digits (DTMF or MF digits) to the destination where a special facility can read and display them or make them available for call center programming.

DNIS is a feature of 800 and 900 lines that provides the number the caller dialed to the receiving switch. Using DNIS capabilities, one trunk group can be used to serve multiple applications. The DNIS number can be provided in a number of ways, in-band or out-of-band, ISDN or via a separate data channel. Generally, a DNIS number will be used to identify to the answering telephone system the "application" the caller dialed.

Dialed Number Information String is an indication to the receiver of a call as to what phone number the caller used to reach it.

Dialled Number Identification Service. A telephone service that automatically identifies the telephone number the customer called. The number can then be displayed at the receiving station or transferred to an associated computer system, such as a problem management system, or to an ACD for routing.

A service used in conjunction with Toll Free Dedicated Services whereby calls placed to specific Toll Free numbers are routed to the appropriate area (sometimes called an ACD Group) within a company to be answered. Lightyear offers DNIS, click here for more information about Dedicated Toll Free Services. [Back to Glossary Table of Contents

Allows one trunk group to service multiple applications. E.g. Two different companies on same phone system allows operator to answer based on number called.

dialed number ID service.

Dialed Number Identification Service. A string of digits that the telephone network passes to the ACD, VRU or other devise, to indicate which number the caller dialed. The ACD can then process and report on that type of call according to user-defined criteria. One trunk group can have many DNIS numbers.

dialed number identification service. Feature of trunk lines where the called number is identified; this called number information is used to route the call to the appropriate service.

Dialed number identification service. In North America, the detection of the dialed number on an 800 or 900 line.

Dialed Number Identification Service. DNIS provides the number that is dialed.

Dialed Number Identification Service—an ACD capability that enables calls to be routed based on the number dialed by the customer.

Dialed Number Identification Service. A string of numbers passed from the telephone network to identify what number the caller dialed. The system can then report on the number dialed to track various user/client defined specifics.

(Dialed Number Identification Services): The ISDN number that is being dialed. This is is provided by the telco in the call setup messages. DNIS can be used to provided differentiated service to dialin users.

Dial Number ID System (DNIS). The code (name/number) associated with a specific equipment offer. Used by CSRs when ordering equipment in OMS. Example: Local Channel Equipment Upgrade - 0091.

dialed number identification service. A number supplied by the public telephone network to identify a logical called party. For example, two 1-800 numbers might both be translated to a single real number. The DNIS information distinguishes which of the two 1-800 numbers was dialed.

dialed number identification service. A number supplied by the public telephone network to identify the digits dialed. For example, two or more 1-800 numbers might both call the same call center switch. DNIS tells the switch which of the 1-800 numbers was actually dialed. DNIS can be used by the CallPath Enterprise Client to automatically select between several host computer applications.

Dialed Number Identification Service. A carrier service for 800/888 and 900 numbers that forwards the number dialed by the caller to the called party.

Dialed Number Identification Service. E - F - G

Dialed Number Identification Service. An 800 service feature that allows a business to determine the geographical area from which a call originated by the digits dialed (a different phone number is made available to callers in each region).

Dialed Number Identification Service A telephone function that sends the dialed telephone number to the answering service.

Dialed Number Identification Service. Numbers passed from the public telephone network to identify what phone number the caller dialed.

Dialled Number Identification Service. A system used to detect what the telephone number the caller dialled. This is commonly used within a switch to ensure the call goes to the correct destination. This can be helpful for CTI.

Dialed Number Identification Service. A feature of 800 and 900 lines that provides the number the caller dialed. DNIS allows one trunk group to service multiple applications, thus requiring fewer phone lines. For example, you could give one 800 number to callers in New York, one to callers in Chicago, and one to callers in LA. With DNIS, one trunk could be used to answer all those calls, playing a different, customized recording for each number called.

Dialled Number Identification Service. This is the ability to identify the number to which a call has been made. For example, in a call centre the call might come into a specific DDI number. The call is then answered by an agent from an ACD group, and then system uses the DNIS to give to the agent with a screen a script associated with that DDI number.

Dialled Number Identification System/Service. Where more than one telephone number terminates on one queue, this facility enables the system to recognise the different numbers dialled and therefore identifies the call volume made to each number.

Dialed Number Identification Service. A service often used with free-call (toll-free) and 900 lines that gives the called number. For example, a company may have different free-call numbers for sales and help desk. Helps Call Centers that handle calls to more than one number determine the reason for the call and handle it accordingly.

Dialed number information service (the called telephone number).

Dialed Number Identification Service. Also known as Called Number.

Dialed-number identification service. Same as called party number.

Dialed Number Identification Service. A telephone service that enables the receiver of a call to determine the number that the caller dialed. Commonly used by companies that have multiple 1-800 or 1-900 numbers.

Dialed number identification service: a telephone service that identifies for the receiver of a call the number that the caller dialed. It's a common feature of 800 and 900 services. If you pay for the use of multiple 800 or 900 numbers that terminate on the same destination trunks, DNIS can identify the number originally dialed. DNIS works by passing the dialed number to the destination device, which can act upon this data to control its routing, queuing, IVR, or other call behavior. DNIS is typically used to separate call treatment for different inbound campaigns or help-desk numbers, whether in one enterprise or in an inbound service bureau scenario. Telera, booth 303

ialed umber dentification ervice; a telephone company service that reports the number that the caller was trying to reach. to the called party. For example, a company with multiple 800 numbers would use this service to determine how to respond to an incoming call.

dialed number identification service. Method for delivery of automatic number identification that uses out-of-band signaling

A telephone service that provides the called party with the number that was dialed in placing the call. Useful when multiple numbers terminate at the same destination, the DNIS number identifies which number was actually dialed.