Integrated voice response. When someone dials in, IVR responds with a prompt to get a personal identification number (PIN), and so on.

A software application that permits callers to interact with an enterprise telephone system or an automated information database. An IVR presents callers with verbal options that are responded to by touch-tone telephone or voice commands. Common applications are airline booking and flight information lines, banking and other financial services, and call center phone systems.

Interactive Voice Response. Technology that allows a customer making an inbound call to interact with the data systems by responding to a menu of options. Responses are typically entered by pressing the keys on the telephone keypad; however, voice recognition is becoming more commonly integrated into the process, thus providing a more useful tool.

Interactive voice response. Describes systems that provide information in the form of recorded messages over telephone lines in response to user input in the form of spoken words or, more commonly, DTMF signaling. Examples include banks that allow you to check your balance from any telephone and automated stock quote systems.

Interactive Voice Reponse

Inter-active voice response, data collection via phone

Integrated Voice Response. See Voice Response.

A device which automates retrieval and processing of information by phone using touch tone signaling or voice recognition to access information residing on a server to give a response. The response may be given by a recorded human voice or a synthesized (computerized) voice. IVRs are used in applications such as "bank by phone" or "check on my order" which not only distributes information but collects transaction information as well. . .

A telephone service in which an intelligent system allows a user to interact via a DTMF (Dual Tone Multi Frequency) phone pad. Services can include information provision via recorded messages or automatically sending a fax to the caller's dialled number on request

Integrated Voice Response. The automated billing and payment inquiry telephone system used by parents and providers.

Integrated Voice Response telephony is the technology that creates automatic message selections through phone systems.

Interactive Voice Response. The various recorded or digitized text messages that can be accessed electronically by using a telephone.

(Interactive Voice Response): A computerized system that allows callers to interact with and receive information from a database using touch-tone signals. The information is provided audibly using text-to-speech conversion. Some IVR systems will also recognize basic speech instead of requiring callers to press keys on their telephone. IXC (Inter eXchange Carrier): A telephone company that does not provide local telephone service, but which does provide long distance service.

(Interactive voice response) A device using remote touch-tone telephones with a digitized, synthesized voice that reads information on a computer screen to the distant caller.

Interactive Voice Response. A telephone answering system using a touch-tone phone or voice-activated prompts to send or receive information. This completely automated system connects callers directly to a database which plays recorded messages relating to the prompt selected.

Whether you subscribe to Interactive Voice Response or simply a recorded decision tree, Available Communications can provide you with these smart greetings and intelligent routing.

Integrated Voice Response. Automated answering system, where the caller is prompted to enter a number of options from their telephone handset.

Interactive Voice Response. Term is used to describe systems that provide information in the form of recorded messages over telephone lines in response to user input in the form of spoken words or, more commonly.

Interactive Voice Response. See Voice Response Unit.

interactive voice response. A software feature that allows the use of one of several interactive voice response scripts during the call processing functionality.

Interactive Voice Response An automated voice system that allows callers to navigate a phone system and be directed to the correct extension by pressing a series of numbers on a tuch-tone phone. (I.E. Push 1 for sales, push 2 for support, etc..)

Interactive voice response. A greeting system that lines up inbound calls directly in the appropriate queues. The IVR allows customers to interact with a computer (the ACD) directly through their telephone keypad. A common IVR application is telephone banking.

Interactive Voice Response. The system used to acquire information about your account via the telephone.

Interactive Voice Response. A technology that connects touch-tone phones with a database, enabling users to get or enter information. Back to the top Internet Merchant Account You need a special kind of merchant account to trade online. An Internet Merchant Account (IMA) provides you with the license to accept payments and the mechanism to convert them back into cash in your bank account. Even if you already have a merchant account from your bank for real world trading, you will still need a merchant account for the Internet. The types of credit and debit cards you can accept from shoppers, and the currencies your shoppers can use to buy from you, depend on your choice of Internet merchant account. Back to the top Mail Order/Telephone Order Mail Order/Telephone Order (MOTO) transactions are those carried out by a customer by phone, mail or over the Internet. The customer pays for goods or services by providing their payment details (for example, card type, card number and expiry date) directly to the merchant. Back to the top

Interactive Voice Response - computerized telephone information service

Interactive Voice Response. IVR is often used to provide an interactive menu message, providing the caller with keypad options for directories of information or call direction. It is a common feature used in larger business to direct callers to the department that best suits their needs. IVR can also be used to log the answers to survey questions by instructing the caller to press specific buttons on the telephone keypad which would correspond with programmed answers.

(Interactive Voice Response) - a feature of a PBX which prompts the caller with voice messages and received input from the touch tone keys.

Interactive voice response. A computer responds to queries with either digitized recorded voice snippets or by synthesizing voice responses using text-to-speech. The IVR computer accepts user inputs either via touch-tones or via speech recognition. IVR is the technique the train (bus) company uses to provide schedule information over the telephone.

Interactive Voice Response - An application solution that accepts customer voice or touch tone inputs and accesses existing systems to collect information pertinent to customer requests and speaks back that information to the caller

Interactive Voice Recognition. An automated telephone information system that speaks to the caller with a combination of fixed voice menus and real time data from databases. The caller responds by pressing digits on the telephone or speaking words or short phrases. IVR systems allow callers to get information 24 hours a day. IVRs are used as a front end to call centers in order to offload as many calls as possible, rather than forward them to more costly human agents.

Interactive Voice Response. A computerized system that allows a person, typically a telephone caller, to select an option from a voice menu and otherwise interface with a computer system.

Interactive Voice Response. The ability to direct callers to a specific an application on the system by inviting them to speak or press touch tone buttons on the phone.

Stands for Interactive Voice Response, a telephony technology where a touch-tone phone is used to interact with a database to acquire information or enter data. For example, banks and credit card companies use IVR to provide account info without having to speak directly to a person.

Interactive Voice Response – the blanket term for automated call handling systems where the user interacts with a computer controller voice signal (either recorder real speech or computer generated). The interaction can be through the use of a touch tone telephone or through speech recognition.

This stands for Interactive Voice Response and refers to interactive terminals that allow voice commands.

short for an Interactive Voice Response System. An IVR is an computerized system that allows a caller to hear a message, to select an option from a voice menu and otherwise interface with the computer system. Typically the system plays pre-recorded voice messages. The caller can choose by pressing a number or by speaking simple answers as "yes" or "no" or numbers.

Also Known As: Interactive Voice Response Definition: An automated system of pre-recorded voice prompts, controlled by a touch-tone telephone or speech-recognition system.

Interactive Voice Response. A voice processing system that interfaces with a database and gives callers specific data based on unique information they have given it, either by entering certain digits on the touch-tone phone or via speech recognition. Banking by phone is an example of an IVR application.

Interactive Voice Response. Synonym for Voice Response Unit.

Interactive Voice Response. Synonym for VRU.

Interactive Voice Response. IVR is used to provide an interactive set of menu options that the caller selects with a phone keypad options for more information. IVR is commonly found in businesses to direct callers to the appropriate department.

Interactive Voice Response. A systems that provides information as recorded messages over telephone lines in response to user input in the form of spoken words or, more commonly, DTMF signaling.

Interactive voice response, software that enables call routing based on the callers' responses to recorded prompts (e.g., "To place an order, select 1. For product information, select 2.

Interactive Voice Response A kind of "voice computer". Whereas a computer has a keyboard for entering information, an IVR uses remote touch-tone telephones. Whereas a computer displays menus on a screen, an IVR uses a pre-recorded human voice that is digitally stored to "read" the menu to the caller. An IVR uses synthesized voice (text-to-speech) to read back information, which is constantly changing.

Interactive Voice Response. In the employment context, a telephone system that allows employ- ees to make changes by touch-tone phone to their payroll and personal data.

Interactive voice response. This is where a caller interacts with the telephone system by pressing the telephone buttons (DTMF tones). The scope of IVR ranges from making a queue selection through to getting automated information about your account. IVR does not mean voice recognition

Edit / Interactive Voice Response - Automated solution that directs callers with voice prompts to select from a defined set of choices. Customers normally make choices using the number pad on the telephone, though it is becoming increasingly popular to allow customers to state their choices and allow speech recognition software to determine what they've chosen. Implementation is everything in IVRs. If the prompts are not set up properly they will cause a great deal of ill will with customers using them. The public perception of IVR systems in general has suffered quite a bit because so many IVR systems have been poorly implemented. If there is one area that extra care, money, and time is justified it is in producing interactive scripts for your IVR. See Also: Text-To-Speech Agent VoiceXML

Interactive Voice Response (Voice Response Unit). An automated voice system designed for call-center applications. With respect to the ICM, CVP plays the role of an IVR.

Interactive Voice Response. Automated information retrieval and processing by phone. A pre-recorded or digitized voice presents options to the caller. The caller then chooses options and enters information using the telephone keypad. Depending on the options and responses, an ongoing 'interactive' conversation can ensue.

Interactive Voice Response An integrated software information system that speaks to callers and uses menus and voice responses. By using touch-tone keypad entries to interact with the software, you get voice responses with real time data.

Interactive Voice Response (menu trees)

Interactive Voice Response. Data processing / telecommunications technology, which uses a phone line to interface a person to information in a computer. In other words, where a computerized voice reads back information, based on what a person has keyed into a phone.

Interactive Voice Response. Where an inbound call is answered by a recording which requests the customer to press buttons on the keypad, or speak, in response to a menu of options. The choices selected may instruct the system to search host systems for specific information which is then converted into the spoken word, for example, a bank balance.

Acronym for Interactive Voice Response unit, see VRU.

Interactive Voice Response. A technology that automates interaction with telephone callers. Enterprises use IVR systems to reduce the cost of common sales, service, collections, inquiry and support calls to and from their company.

Interactive Voice Response system. Voice mail is an example of an IVR system. Customers use a telephone keypad to interact with an information service. The service typically provides spoken prompts and audio feedback. IVRs are being extended to accept speech input and to work with TTYs.

Interactive Voice Response. A software application, enables users enter data on a telephone keypad or input information by voice. The software can then process the input and route the caller to the appropriate extension. IVR can be used for specific information lookup, call forwarding, polls, and simple order entry transactions.

(Interactive Voice Response) Speaking dialog system that allows callers to give instructions via telephone-buttons or human voice. The entries are being digitally processed. IVRs are being used for checking customer's secret bank codes or the qualification of callers before their transfer into specialized departments.

Interactive Voice Response. A voice processing system that interfaces with a database to provide callers with specific information. Callers input their unique identifying data—either by pressing certain digits on the touchtone telephone or via speech recognition—and the system responds with the requested information. Banking by telephone is an example of an IVR application.

Interactive voice response system that is typically the front end interface to an outage management system for incoming outage calls

Electronic payment Interactive Voice Response - a computerized telephone system offered by the Department that allows a caller to respond to prompts to make a tax payment.

See Interactive Voice Recognition

Interactive voice response. A term used to describe systems that provide information through analog or IP telephones in response to user input in the form of spoken words or, more commonly, DTMF signaling. Examples include automated stock quote systems and banks that allow you to check your balance from any telephone.

Interactive Voice Response. An IVR is an automated telephone answering service which prompts your caller to enter information using their phone's keypad. This service can be used to take credit card payments by prompting users for an Account Number, and Amount, and a Credit Card Number. SecurePay's software will then process the payment in real time, and play back a message to the caller stating whether or not the transaction was successful.

Interactive Voice Response. IVR is an application that allows a caller to access computer-based information over the phone by using a telephone instead of a computer. For example: “Please enter your account number using the touch-tones on your phone.” The data you request is then “fetched” by the IVR platform from the host computer.

Interactive Voice Response Telecom applications

Interactive voice response. Interactive voice response (IVR) is a voice processing system that allows callers to input unique identifying data, either by pressing certain digits on the touchtone phone or via speech recognition, and the system responds with the requested information. e.g. telephone banking.

Interactive Voice Response. A software application that accepts a combination of voice telephone input and touch-tone keypad selection and provides appropriate responses in the form of voice, fax, callback, e-mail and perhaps other media. Close Window

Interactive Voice Response - An automated telephone system that you call every two weeks which asks you questions for each week and records your answers to stated questions. This is one way you file for your benefits. The IVR system provides other services also.

Interactive Voice Response. Think of this as a voice computer. IVR systems allow individuals to access information in an organization's computer database via the telephone. Also, users can execute certain tasks without the intervention of a customer service representative, such as bank by phone and tracking a package. About 30 to 60% of the routine inbound calls can be automated, maximizing the effectiveness of the staff.

Interactive Voice Response. An application that allows the calling customer to perform a computerized function, such as retrieving information by pressing keys on the telephone keypad.

Interactive Voice Response. Systems, also called audiotext, that allow for touch-tone interaction with voice menus to receive voice information over a phone line.

Interactive Voice Response (IVR) is a software application that accepts a combination of voice telephone input and touch-tone keypad selection to generate an appropriate response in the form of voice, fax, callback and/or e-mail.

Interactive Voice Response. A telephony application that leads a telephone caller through a hierarchy of menus, delivers recorded or text-to-speech voice prompts, collects voice and data inputs, and performs other operations on behalf of the caller or the program sponsor. The term "IVR system" has historically referred to a DTMF-based (touch-tone) application where the host computer is referred to as the Voice Response Unit (VRU). However, an IVR system is now commonly referred to as a VRU.

Interactive voice response: the link between people using the phone and computer databases. This technology (along with automatic speech recognition, ASR) allows callers to speak in their natural voice to complete transactions or queries over the phone. IVR is the foundation for much transaction processing applications today, such as automated attendants, internal/external directory assistance, and a multitude of self-service options. Speech recognition is fast replacing the DTMF method of IVR and is one of the most important innovations in telephony-based self-service. Phonetic Systems, booth 935

Interactive voice response describes a computer's ability to interpret Touch-Tone or speech input, and to respond with a pre-recorded voice over a standard telephone line.

nteractive oice esponse; a telephony application in which callers interact with a program using recorded or synthesized voice prompts, DTMF digits, or speech recognition to query or deliver information.

interactive voice response – an automated telephone system that uses recorded speech to guide a caller through a series of menus and respond by making entries on the telephone keypad

Integrated voice response. Consists of simple voice prompting and digit collection to authenticate user and identify call destination.

(Interactive Voice Response System) an automated telephone answering system that responds with a voice menu and that allows users to choose and enter information via the keypad of their phone. Widely used in call centres, the system is often integrated with a database and fax response.

Interactive Voice Response. A term for any telephone-based application that prompts the inbound caller for information using a recorded or synthesized human voice. Most IVR systems do not allow the caller to respond by voice and require the user to respond through a touch-tone keypad. Any telephone system that tells you "Press (or say) 1 for .... and press (or say) 2 for ...." is an IVR system.

Interactive Voice Response. The process in which the voice processing system prompts the caller for information which can then be used as a search key to a database. The result of the search is subsequently reported back to the caller. A typical and most common application of IVR is in the banking system. A caller calls the bank's IVR lines, enters an account number, and receives information such as account balance, last check cleared, etc.

IVR stands for Interactive Voice Response. It is call center phone equipment which permits inbound callers to choose their own options for the call. Return Top

Interactive Voice Response. A type of computer telephony interface enabling a caller to interface with computer applications via a telephone. The IVR software application prompts users for input, provides menus of options, and provides output from the application in human-understandable speech. The user provides input to the IVR application using the telephone keypad and, occasionally, speech.

Interactive Voice Response; an application that allows users to access computerized information over the phone using keypad touchtones or voice commands. The commands are translated into digital queries and the results are returned from the computer hosting the information database, then the results are translated into computerized voice messages spoken to the caller.

Short for interactive voice response, a telephony technology in which someone uses a touch-tone telephone to interact with a database to acquire information from or enter data into the database. IVR technology does not require human interaction over the telephone as the user's interaction with the database is predetermined by what the IVR system will allow the user access to.

A generic term for transaction systems allowing phone callers to use an ordinary tone-dialing telephone to interact with a computer through speech or dialed instructions. Each response by the caller triggers another recorded message until the transaction is completed.

interactive voice response. The ability to interact or be in conversational mode with a computer. Interactive voice response uses remote touch-tone telephones and a digitized or synthesized voice to "read" the screen to the distant caller.

Interactive Voice Recognition. A telecommunications system, prevalent with PBX and voice mail systems, that uses a prerecorded database of voice messages to present options to a user, typically over telephone lines. User input is retrieved via DTMF tone key presses. When used in conjunction with voice mail, for example, these systems typically allow users to store, retrieve, and route messages, as well as interact with an underlying database server that may allow for automated transactions and data processing.