Definitions for "Outbound call"
A telephone call that was originated by a party associated with the local switch and that is directed toward a remote party. Contrast with inbound call.
a call initiated by a telemarketer to a consumer
A telephone call originated by the telephony server and directed toward a remote party. Synonymous with outgoing call.
Keywords:  desk, external, centre, help, outside
A call placed from the Service Desk/Help Desk or Customer Support Centre to a customer or other external person.
An external call, outside the department or company made by a Help Desk professional.