Definitions for "Call Blending"
Keywords:  outbound, inbound, versa, vice, blender
Combining the flow of inbound calls and outbound calls with other contacts such as email or web transactions to an agent.
Combines traditionally separate inbound and outbound agent groups into one group of agents responsible for handling both inbound and outbound contacts. This system is capable of automatically putting agents who are making outbound calls into the inbound mode and vice versa when the incoming call load changes.
The ability to match inbound and outbound agent activities against current call conditions