Outgoing calls: customer relations, market research, opinion polls, arrangement of appointments, sales... See also Inbound.
Any phone calls made out of a telemarketing call center.
Any outgoing call from the call centre/customer contact centre to a customer.
Call center services are generally broken down into two basic categories-outbound and inbound. Outbound calls are the calls made by call center agents on behalf of the client. They consist of various types of telemarketing such as not for profit and fundraising calls, contact list cleaning and updating, verification services, and selling products or services to name a few.
Where outbound calls are made by the call centre
A component of CallPath SwitchServer/2 that allows the host application program to place calls to a group of customers in a customer data base.