An advocate who represents residents of long-term care facilities or nursing homes, or other, interested individuals, who have questions, concerns, complaints or who believe their rights as nursing home residents have been violated.
A "citizen's representative" in a nursing home who protects a person's rights through advocacy, providing information and encouraging institutions to respect citizens' rights.
"Usually an independent person whose role is to deal with complaints by the public against administrative (and, in some countries, corporate) injustice and maladministration, with the power to investigate, criticise and publish reports on his findings. He will normally have some power to recommended the payment of compensation."
and advocate, designated by the State Office on Aging, or Area Agency on Aging to promote quality of care in nursing facilities.
a public official who is appointed to investigate complaints by individuals about the activities of government agencies.
Australian Banking Industry Ombudsman (ABIO) A body which provides lending customers an avenue to make formal complaints which can be assessed independently.
An advocate (supporter) who works to solve problems between residents and nursing homes, as well as assisted living facilities. Also called "Long-term Care Ombudsman."
An individual appointed to receive, investigate, report on and (in some instances) resolve complaints against institutions. The Ombudsman for Banking Services and Investments is an example.
A trouble-shooter who listens to gripes, settles complaints, and generally pours oil on troubled waters.
An ombudsman investigates selected complaints and issues nonbinding reports, with recommendations addressing problems or future improvements deemed to be desirable.
A neutral who receives and investigates complaints or grievances aimed at an institution by its constituents, clients, or employees. Ombudsmen have the power of persuasion, but not the authority to decide how a given dispute should be resolved. PARTNERING: A long-term commitment between two or more organizations for the purpose of achieving specific business objectives by maximizing the effectiveness of each participant's resources. This requires changing traditional relationships and practices to a shared culture without regard to organizational boundaries. The relationship is based on trust, communication, dedication to common goals, and an understanding of each other's individual expectations and values. Expected benefits include improved efficiency and cost effectiveness, increased opportunity for innovation, and continuous improvement of quality of services and outcomes.
A person or program responsible for investigating and seeking to resolve consumer complaints. An ombudsman should also collect and analyze information that will enable health plans to correct systemic problems in collaboration with consumers, clinicians, purchasers and regulators.
The Ombudsman of Alberta is given the authority by the Legislative Assembly to conduct impartial investigations on receipt of written complaints from people who believe they have been treated unfairly by agencies operating under provincial legislation. The Ombudsman is independent of government and has broad powers to investigate actions, decisions, practices and procedures of Alberta government departments, boards, agencies and commissions. The Office of the Ombudsman is a complaint mechanism of last resort. This means the Ombudsman cannot become involved until all formal and informal appeals have been completed by the individual who has a complaint.
a government appointee who investigates complaints by private persons against the government
a designated neutral who provides confidential and informal assistance for resolving university related concerns
a good source of information about selecting a long-term care facility, eligibility criteria, and other services for persons who are elderly
a government official charged with representing the interests of the public by investigating and addressing complaints reported by individual citizens
a government official who hears and investigates complaints by private citizens against other officials or government agencies
a government official, who investigates citizens' complaints against the government and other entities
a government official who investigates private complaints about abuses or injustices in the government or the public service
a high-ranking company manager or executive whose reputation throughout the company enables him/her to facilitate internal disputes between the company and employees
an advocate for residents of nursing homes, board and care homes, and assisted living
an arbitrator, appointed to investigate complaints from individuals or businesses about alleged abuses by government officials and by private businesses
an arbitrator who takes an impartial stance and works with students to resolve conflicts
a neutral, independent dispute resolver
a neutral party who works with the enrollee, the MCO/PHP, and the provider (as appropriate) to resolve individual enrollee problems
an impartial umpire, so to speak, to which citizens can apply, citizens with grievances, grievances sustained from the Public Service, or wherever
an independent and impartial means of resolving certain disputes outside the courts
an independent and impartial official appointed by a legislature to investigate complaints against government and recommend corrective action
an independent person appointed by the Governor General on the recommendation of Parliament to investigate complaints from individuals about the administrative acts and decisions of central and local government departments and organisations
an individual appointed by a newspaper to investigate complaints concerning the paper's coverage and practices and to publish the results of the investigation
an individual who assists enrollees in resolving problems they may have with their MCO/PHP
an individual who is skilled in dealing with reported complaints, operating in a neutral and confidential role, to help achieve equitable solutions
an individual who is trained and State-certified to objectively investigate and resolve complaints made by individuals against abuses
an individual who is trained and State-certified to visit long-term care facilities, investigate and resolve the problems of residents, in an objective and independent manner
an objective problem resolver, an independent and objective source of reliable information for the general public or a specific public (Like the small business community)
an Officer of Parliament and can independently review the administrative conduct of government agencies
an official appointed to investigate individual complaints against the authorities
an official often within government charged with representing public interests by investigating and addressing complaints reported by individuals
an official who investigates complaints against Government Organizations
an official who investigates complaints by individuals against the government or public authorities
an official who is designated to assist you to overcome the delay, injustice or impersonal delivery of services
a person appointed to look into complaints from people against the provincial government
a person who has been appointed to investigate complaints about an organisation
a person who helps resolve citizen's complaints
a person who is charged with representing the interests of the public/readers by investigating and addressing complaints reported by public/readers
a person who resolves disputes from a neutral, independent viewpoint
a person who visits nursing home and rest home residents to enhance the quality of their lives by hearing and resolving their complaints and advocating for their rights
a person who will be chosen from the community of the school to act as a third and impartial party when a dispute between a student and a school staff member occurs
a person with authority to conduct thorough, impartial, independent investigations and to make recommendations to government organizations with respect to the problems of citizens
a problem-solver who can hear and investigate your complaint
a public official and provides his or her services free of charge
a specially trained and certified volunteer or professional who advocates for quality care in Texas long-term care facilities
a specially trained and certified volunteer or professional who advocates for quality of life and quality of care in Texas nursing facilities
a specially trained and certified volunteer who has been approved by the Governor and given investigative authority under state law
a trained, certified volunteer who visits nursing homes and adult care facilities on a regular basis
a valuable resource and point of contact for families who have needs best cared for by another Navy spouse
a volunteer who listens to concerns and questions and works with residents, families, staff, local and state agencies and other organizations to resolve problems or answer questions
Professional staff and trained volunteers investigate and resolve complaints made by or on behalf of residents of long term care facilities.
a person who investigates complaints about long-term care facilities where older people live.
Paid or voluntary staff that investigate nursing home complaints from residents and their families and act as advocates addressing concerns of nursing home residents. Many ombudsman programs are associated with state government departments or boards of aging.
Ombudsmen do not have any formal power to reverse decisions but they have substantial moral authority over companies or national or local government agencies. Within financial services, there are different Ombudsmen for banking, building societies, insurance, pensions, and investments. If you have a complaint about your treatment by a financial services company, the first thing you should do is make the complaint directly to the compliance officer or senior management of the company. If the outcome is unsatisfactory, you can then take it to the Ombudsman who will investigate and consider all the facts of the case, and make a recommendation. The company will not always follow the Ombudsman's recommendation, but usually will.
a university official appointed to receive and investigate student grievances on and off campus.
A supporter for nursing home residents, or residents in any long–term care setting, who works to solve problems between residents and their long–term care setting. Also called "Long-Term Care Ombudsman." The Rhode Island Ombudsman Program is the Alliance for Better Long Term Care, and can be reached at 401-785–3340.
A person available through the Office of the Ombudsman for the Institutionalized Elderly (OOIE), NJ Department of Health and Senior Services, to investigate complaints made by or on behalf of older persons in long term care facilities, such as nursing facilities or assisted living facilities. This program advocates and protects the rights of residents in long-term care facilities by investigating complaints, mediating and resolving disputes, and initiating corrective actions.
A representative who protects nursing home residents' rights through advocacy, providing detailed information and encouraging institutions to respect citizens' rights. ................................................
A person whose job it is to investigate complaints about long-term care facilities in which older people live.
The Local Ombudsman (or Commissioner for Local Administration) can investigate complaints about maladministration on the part of the LEA.
is a body which 'functions as a defender of the people in their dealings with government ... In Australia, there is a Commonwealth Ombudsman as well as state and territory ombudsmen. ... In addition, a number of industry ombudsmen have been appointed, whose responsibility it is to protect citizens' interests in their dealings with a variety of service providers, especially in industries previously owned or regulated by governments, for example telecommunications, energy, banking and insurance'. (Commonwealth Ombudsman Home page: http://www.ombudsman.gov.au/about_us/default.htm)
The Ombudsman is the official arbitrator of disputes between Mensa members, or between a member and a Mensa chapter.
A neutral empowered to receive and investigate complaints about any institution, organization, or business. Sometimes he or she is also given the authority to facilitate solutions to problems or to recommend decisions on how problems should be solved. The impartiality of Ombudsmen is sometimes questioned because they are employees of the organization which has an interest in the dispute.
Independent professional body which investigates complaints on behalf of customers against, for example, estate agents, solicitors and insurance companies.
An independent professional body set up by law to help resolve individual disputes and complaints between consumers and firms (e.g. solicitors and insurance companies).
The University Ombudsman assists all members of the university community to solve problems and conflicts. He will listen, discuss issues, answer questions, interpret policies, provide information and referrals, and help develop options for problem resolution. The Ombudsman serves as an advocate for fairness for all members of the university community.
An ombudsman in a long-term care facility helps residents and their families keep their rights and resolve complaints.
An independent body which is tasked with investigating complaints about member institutions. In relation to mortgages, this will be the Financial Services Ombudsman.
A public official appointed to investigate citizens complaints against the administrative acts of Government agencies.
An official, usually appointed, charged with the duty of receiving and investigating public complaints, and directing action thereon by the responsible agency.
The Banking Industry Ombudsman is the avenue through which a customer can make a complain about their bank and have it dealt with independently.
The European Ombudsman is a Community body appointed by the European Parliament to handle complaints concerning instances of maladministration in the activities of the Community institutions or bodies (with the exception of the Court of Justice and the Court of First Instance). Any citizen of the Union or any natural or legal person residing in a Member State can complain to the Ombudsman. .(See EU citizenship: Petition and Ombudsman)
A person in a company who is completely independent from a company's management and provides a safe alternative to employees who seek advice or report misconduct. An ombudsman in general does not conduct investigations or advocate for the company or the individuals. The ombudsman usually only reports misconduct for investigation if he or she has obtained the express consent of the reporting individual.
This bemusing Scandinavian word simply means 'Arbiter of Disputes'. Insurance Ombudsman Bureaux are set up in various countries to give independent assistance to Personal Lines policy holders who are in dispute with their insurers. Also known as Claims Complaints Bureaux they make decisions binding on insurers but not affecting the legal rights of claimants. Check if your insurer is a member.
A liaison between the patient and the Cleveland Clinic. The staff of the Ombudsman's Office is available to patients and family members to help investigate and solve problems with medical service or care. The Ombudsmen report directly to key administrators and have the authority to investigate patient complaints.
The Australian Banking Industry Ombudsman (ABIO) provides an channel through which customers can make complaints about their bank and be dealt with independently
The Australia Banking Industry Ombudsman provides an avenue through which customers can make complaints about thier bank and have them dealt with independantly.
An official who investigates complaints from the public against official bodies, large organisations or industry sector participants.
An official appointed to investigate complaints by individuals against maladministration by public authorities. There is a Legal Services Ombudsman whose website is www.olso.org.
An independent official to whom grievances can be aired, free of charge. Ombudsman is a Swedish word meaning citizen's representative. The Insurance Ombudsman Bureau aims to increase confidence in Insurance by offering an independent resource for resolving disputes between insurance companies and their customers.
A mediator who investigates complaints and determines fair settlements between parties.
A person who investigates any complaints against the state or federal government or an organisation. The banking and private health insurance industries have each appointed their own ombudsman.
An advocate, or supporter, that works to solve problems between an individual and an institution, a program or a company.
An individual who investigates consumer complaints against a nursing home or community resident facility. While Ombudsman are not allowed to recommend one nursing home over another they can provide information on these important subjects: the results of the latest survey; the number of outstanding complaints; the number and nature of complaints lodged in the last year; the results and conclusions of recent complaint investigations.
the Aus Banking Industry Ombudsman (ABIO) provides an avenue which customers can make complaints about their bank and have them dealt with independently
A federally-mandated program with offices throughout Minnesota. Ombudsman representatives are trained to receive questions\ complaints and to advocate for residents and families. The Ombudsman for Older Minnesotans has a toll-free line, 1(800) 657-3591. In the seven-county Twin Cities metro region the ombudsman program is at the Metropolitan Office of Ombudsman for older Minnesotans (612) 854-7360.
An officer of the Department of Education that helps a student loan borrower resolve difficulties with the school, lender, servicer, or guarantor.
A person who investigates and mediates a client's problems and complaints in relation to an agency's services.
The Australian Banking Industry Ombudsman provides an avenue through which customers can make complaints about a bank and have them dealt with independently.
person in a government agency to whom people can go to make complaints or explain problems with the programs or policies of the agency
An independent official who investigates the complaints of individuals against companies or public authorities. Ombudsmen do not have any formal power to reverse decisions but they have substantial moral authority over companies or national or local government agencies.
An independent, unbiased person who investigates complaints.
in the case of persons unable to care for themselves, such as those with Alzheimers, a person appointed to see that caregivers do not neglect, abuse, or take advantage of those in their care
A public official or representative appointed to investigate citizens' complaints against local agencies and programs that may be infringing on the rights of individuals.
A person available at each Area Aging on Aging in the Commonwealth to investigate complaints made by or on behalf of older persons in long term care facilities, such as nursing facilities, personal care homes, and domiciliary care homes. This program advocates and protects the rights of residents in long-term care facilities by investigating complaints, mediating and resolving disputes, and initiating corrective actions. CaregiverPA Resources - Ombudsman
An official appointed to investigate complaints. They are part of the "Complaint Resolution Process."
The Ombudsman Program is a public/government/community-supported program that advocates for the rights of all residents in 24-hour long-term care facilities. Volunteers visit local facilities weekly, monitor conditions of care and try to resolve problems involving meals, finances, medication, therapy, placements and communication with the staff.
person appointed by Parliament to investigate citizens complaints. The name derives from the first person appointed in such a role in Sweden in 1809
An independent, impartial adjudicator of complaints about maladministration in government departments and particular services in the public and private sectors.
Lender's have separate independent Ombudsmen or arbitration schemes. The Ombudsmen or arbitrators are available to resolve certain complaints made by you if the matter remains unresolved through internal complaints procedures.
An ombudsman is an official, usually (but not always) appointed by the government or by parliament, who is charged with representing the interests of the public by investigating and addressing complaints reported by individual citizens. In some jurisdictions, the Ombudsman is referred to, at least officially, as the 'Parliamentary Commissioner' (e.g., the West Australian state Ombudsman). The word ombudsman and its specific meaning, Swedish in origin, have since been adopted in to English as well as other languages, and ombudsmen have been instituted by other governments and organizations such as the European Union.