This is the average wait time that a caller endures. This differs from average speed of answer because this calculation includes only calls that actually had a wait time. This metric is also known as average time of delay. j k y z Misc
The time a product spends in a line awaiting the next design, order processing, or fabrication step.
Time spent by a specific job or order waiting to be processed by a resource that is currently not immediately available for that job.
The number of seconds an individual call waits in the queue before it is answered.
The amount of time in milliseconds that a server delays a request due to an outstanding request to a common resource.
The amount of time a job waits during its production time.
Queue time is a general term used to describe the amount of time that a part has to wait at a work center before production can begin. Queue time is often used when parts must dry (painted parts) or cool (heated parts) before further processing. Terms Glossary Definition
The time a call spends queued at a switch waiting for a Help Desk professional to become available. Queue time occurs after delay time and before ring time.
This is the average number of seconds that a caller spends waiting for a TSR to answer the telephone after being placed in the queue by the ACD. This generally is calculated after any announcements are provided to the customer
The time a call spends queued at a peripheral waiting for an agent to become available. Queue time occurs after delay time and before ring time.
the maximum time allowed by specifications to transpire between two sequential operations. The time in queue may be called out by specification.
The amount of time a job waits at a work center before setup or work is performed on the job. Queue time is one element of total manufacturing lead time. Increases in queue time result in direct increases to manufacturing lead time and work-in-process inventories.
