Definitions for "Queue Time"
Keywords:  wait, spends, delay, misc, tsr
This is the average wait time that a caller endures. This differs from average speed of answer because this calculation includes only calls that actually had a wait time. This metric is also known as average time of delay. j k y z Misc
The time a product spends in a line awaiting the next design, order processing, or fabrication step.
Time spent by a specific job or order waiting to be processed by a resource that is currently not immediately available for that job.