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Definitions for
"Average Talk Time"
Keywords:
talk
,
minutesand
,
acd
,
analyst
,
metrics
Related Terms:
Average handle time
,
Average speed of answer
,
Occupancy
,
Total time
,
Call timer
,
Queue time
,
Hold time
,
Time
,
Moment
,
Handling time
,
Adt
,
Billing increment
,
Mean time to repair
,
Holding time
,
Demand interval
,
Average daily volume
,
Duration
,
Air time
,
Average daily traffic
,
Moving average
,
Minute
,
Hour
,
Elapsed time
,
Datetime
,
Timestamp
,
Duty cycle
,
Availability
,
Takt time
,
Cycle
,
Interval
,
Operating time
,
Simple moving average
,
Delay time
,
Mttr
,
Countdown timer
,
Churn
,
Cycle time
,
Peak time
,
Response time
,
Anytime minutes
,
Average demand
,
Arpu
,
Talk time
,
Airtime
,
Weighted moving average
,
Busy hour
,
Lag
,
Mean time between failures
,
Days sales outstanding
The average time it takes for the agent to talk with the customer. Times on the metrics pages are in a minutesand seconds format (for example, "3:08" is three minutes and eight seconds).
computing.wayne.edu
Total number of seconds the caller was connected to an agent.
benchmarkportal.com
The average length of time that an agent speaks with a customer, from answering to hanging up.
toolboxes.flexiblelearning.net.au
The average time per call that an analyst spends actually talking with a customer on the phone. This is a common ACD statistic.
hdi-europe.com
Average amount of time a Help Desk professional is talking to a customer during one contact.
mcgarahan.com
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