the activities that transform the resources of a business into products and services and deliver them in a way that meets customer expectations (p. 65)
a set of dependant and ordered activities, the execution of which results in a predictable and repeatable outcome in a timely manner
The discrete activities which have input and output, starting times and stopping time. These can be repeating processes, occasional processes or rarely occurring processes.
Business processes are market centered descriptions of an organization's activities, comprising both material and information processes. Business processes exhibit five main characteristics: (1) A business process has a customer; (2) A business process consists of activities designed to accomplish a common goal; (3) A business process' activities generate value for the customer; (4) A business process' activities are carried out by humans or machines or both; (5) In most cases, a business process spans multiple organizational units.
A series of business activities or actions combining to produce an identifiable output and/or result.
When we talk about business processes, we are talking about the various systems employed by a business to make it run efficiently. For example, the way an organisation manages new leads is a process. At Eduka, our new leads are entered into our Virtual Office as a “Prospective Client†and an internal account manager is assigned to them. We then assign internal resources who will be dealing with the project and also insert the contact details for one or more contacts within the organisation. Once the project is won, the client becomes a “Current Clientâ€. Our central processes all occur online through our Virtual Office.