is the procurement of particular services that involve ongoing outsourcing of specific business processes. In certain industries, design, manufacturing, inspection, and logistics may be outsourced. More recently, BPO has come to include internal, "back-office" functions such as internal audit, finance, billing, accounting and other operations support. BPO "front office" functions may include customer relationship management, with sales, call centers and fulfillment services."Business process" means a sequence of defined steps necessary to achieve a business objective. Business objectives can include any business operation, including product design, marketing, sales, finance, accounting, manufacturing, logistics, supply chain management, customer relationship management and other special business relationships.