The retention, exploitation and sharing of knowledge in an organisation that will deliver sustainable competitive advantage.
an emerging management discipline oriented toward creating and applying an organization's knowledge assets; a new branch of management for achieving breakthrough performance through the synergy of people, processes, and technology. Its focus is on the management of change, uncertainty, and complexity. KM caters to the critical issues of organizational adaptation, survival, and competence in face of increasingly discontinuous environmental change. It embodies organizational processes that seek synergistic combination of data and information processing capacity of information technologies, and the creative and innovative capacity of human beings
(KM) Collecting, managing and presenting internal and external information.
Knowledge management is concerned with the exploitation and development of the knowledge assets of an organization with a view to furthering the organization's objectives. A quote from Bollinger and Smith provides the rationale for organizations looking at knowledge management – "… the goal of knowledge management for an organization should be to create a learning organization that is capable of measuring, storing, and capitalizing on the expertise of employees to create an organization that is more than the sum of its parts."
A system or framework for managing the organizational processes that create, store and distribute knowledge, as defined by its collective data, information and body of experience.
An application that uses Documentum to create a central repository of company content, to leverage and share cross departmentally.
The systematic sharing of information to achieve goals such as innovation, nonduplication of effort, and competitive advantage. [13
Software Systems designed to manage knowledge within an organization or company, such as customer service or a support center, using a database of answers to frequently asked questions.
Describes a class of computer applications that aim to make an organization's files more efficiently organized, improving speed of access, security, workflow and archiving processes.
The management of a company's in-house knowledge base to facilitate data mining and effective information sharing throughout the organization.
The implementation of program intended to improve an organization’s performance through the creation, sharing utilization of experience/knowledge from both internal and external resources.
Knowledge management is a method of dealing with large quantities of unstructured data. ERGOMETRICS translates unstructured information into contexts that accelerate the management process.
Organising, sharing and applying knowledge through the support of people and technology.
The systematic management and use of the knowledge in an organisation: the use of technology to organise information from disparate sources into a context that reflects the business, policies and processes.
A) make an organization's knowledge stores more accessible and useful. (); B) a business activity with two primary aspects: (1) treating the knowledge component of business activities as an explicit concern of business reflected in strategy, policy, and practice at all levels of the organization [and (2)] making a direct connection between an organization's intellectual assets — both explicit [recorded] and tacit [personal know-how] — and positive business results. (); C) conscious strategy of getting the right knowledge to the right people at the right time and helping people share and put information into action in ways that strive to improve organizational performance. () Back to the Top
is recognition that knowledge, considered as an economic resource, has a number of important and distinctive characteristics: it is the ultimate source of most of the value within an organisation, in that tangible assets such as plant and technology are a form of crystallised knowledge. The processes by which technology is used are another example of 'crystallised' knowledge; it is held by individuals (within and outside the organisation), and is available to the organisation only to the extent that effective processes are put in place to develop, capture, foster and share it; it has the unique characteristic that you can give it to others while retaining it yourself, and the act of sharing nearly always causes it to grow; although it is a critically important source of value, it is intangible, which makes it difficult to measure.
The formal strategy and software designed to manage and leverage a company's intellectual assets. This strategy promotes a collaborative and integrative approach to the creation, capture, organization, access and use of information assets. In CRM systems, a product information Knowledge Base is used by customer service or by customers directly in a self-service model.
is approached in three different ways. Firstly and most simply, it is seen as an approach to making an organization´s knowledge stores more successful and useful. It is also a business activity with two primary aspects: treating the knowledge component of business actvities as an explcit concern of business reflected in strategy, policy and practice at all levels of the organisation and making a direct connection between an organisations intellectual assets, both explicit and tacit, and postitive business results. In addition, it is also seen as a conscious strategy of getting the right knowledge to the right people at the right time, and helping people share and put informa tion into action in ways that strive to improve organisational performance.
The process by which information is processed, stored and disseminated to the field.
Helping an organisation to make full use of the information it holds by correlating separate sources and showing how they can be exploited.
Knowledge management is the name of a concept in which an enterprise consciously and comprehensively gathers, organizes, shares, and analyzes its knowledge in terms of resources, documents, and people skills.
Capturing, organizing, and storing knowledge and experiences of individual workers and groups within an organization and making it available to others in the organization. The information is stored in a special database called a knowledge base and is used to enhance organizational performance. Two of the most common ways are: Documenting individual's knowledge and disseminating through manuals or a database. Using such tools as groupware, email, and the internet that facilitates communication.
Enterprises consciously and comprehensively gathers, organizes, shares, and analyze their knowledge with Knowledge Management tools to further its aims. Some aspects of knowledge management such as data mining and pushing information to users are relatively new. With its SAP Business Information Warehouse and SAP Knowledge Warehouse (former Info DB), SAP is delivering solutions for this increasingly important business process.
The creation, storage and collaborative sharing of employee information within the business environment. Through sharing and collaboration, an organisation's efficiency, productivity and profitability is enhanced. Supported by advanced Information Technology tools and methods.
Knowledge management is a business process that leverages a firm's intellectual assets. It enables customer service and help desk organizations to access and deliver answers via phone, email, or the Web. It manages an organization's knowledge base of customer data so information is easily available to phone agents.
The process of capturing, organizing, and storing information and experiences of workers and groups within an organization and making them available to others via a central or distributed electronic environment (often in a database called a knowledge base).
There is a wide variety of definitions of knowledge management. The following is from knowledge management consultants Tfpl: "The creation and subsequent management of an environment which encourages knowledge to be created, shared, learnt, enhanced, organised and utilised for the benefit of the organisation and its customers".
The systematic process of finding, selecting, organizing, distilling and presenting information in a way that improves an employee's comprehension in a specific area of interest.
the collection, classification and dissemination of information about a company, its products, and its processes.
The management of an organisation’s knowledge, both explicit (information or knowledge that can be codified) and tacit (the knowledge in people’s heads). It involves a systematic approach to managing knowledge processes - creation, identification, gathering, classifying, storing, disseminating and using - as well as creating the environment for knowledge creation and sharing to flourish. Collaborative technologies, such as the Internet, Intranets and groupware play an important part in most knowledge management initiatives.
Discipline within an organization that ensures that the intellectual capabilities of an organization are shared, maintained and institutionalized.
Information or data management with the additional practice of capturing the tacit experience of the individual to be shared, used and built upon by the organization leading to increased productivity.
Discipline within an organisation that ensures that the intellectual capabilities of an organisation are shared, maintained and institutionalised.
A process that aims to make the best use of an organisation's combined information resources. KM achieves this by providing tools (such as WISE) and related procedures that seek to connect the right people with the precise information they need whenever they need it.
Knowledge Management System
system by which information is controlled and made available to all users, usually allowing for collaboration on developing documents within the system
"Knowledge Management caters to the critical issues of organizational adaptation, survival and competence in face of increasingly discontinuous environmental change. Essentially, it embodies organizational processes that seek synergistic combination of data and information processing capacity of information technologies, and the creative and innovative capacity of human beings." ( http://www.brint.com/interview/maeil.htm)
The process of creating, capturing, and using knowledge to enhance organizational performance. Knowledge management is most frequently associated with two types of activities. One is to document and appropriate individuals' knowledge and then disseminate it through such venues as a companywide database. Knowledge management also includes activities that facilitate human exchanges using such tools as groupware, email, and the Internet.
The collection, organization, analysis, and sharing of information held by workers and groups within an institution.
The use of computer technology to organize, manage, and distribute electronically all types of information, customized to meet the needs of a wide variety of users.
gestion du savoir An imprecise term, very similar to information management the main difference is the sharing (mapping) of information and experience of many individuals towards the betterment of an organisation, rather than information remaining with different individuals working separately towards the same goal. Source: Aslib
Knowledge Management (KM) is a business process that formalises management and leverage of a firm's intellectual assets. KM is an enterprise discipline that promotes a collaborative and integrative ...
Finding the right information, keeping the information in a readily accessible place, and making the information known to everyone in the firm.
(or KM) A term applied to techniques used for the systematic collection, transfer, security and management of information within organisations, along with systems designed to help make best use of that knowledge. In particular it refers to tools and techniques designed to preserve the availability of information held by key individuals and facilitate decision making and reducing risk.
Concept of information being used by executives, managers, and employees to more effectively produce product, interface with customers, and navigate through competitive markets.
Knowledge Management refers to a range of practices used by organisations to identify, create, represent, and distribute knowledge for reuse, awareness, and learning across the organisations.