Definitions for "Social network analysis"
(SNA) Mapping and measuring of relationships and flows between people, groups, organizations, computers or other information/knowledge processing entities. Shares similarities to ELM (Expertise Location and Management)
Social netowrk analysis (SNA) is the use of information and knowledge from many people and their personal networks. It involves collecting massive amounts of data from multiple sources, analyzing the data to identify relationships and mining it for new information.
the mapping and measuring of relationships and flows between people, groups, organizations, computers or other information/knowledge processing entities. For an introduction, with further references, see for example Krebs or Morville.