The knowledgebase is a tool to help you build a knowledgebase. It is organized into various topics. Users ask questions pertaining to certain topics. The questions/answers are browsable by keywords. The data is stored in a relational database. You need to have Apache with PHP3 and MySQL to use this tool.
The knowledgebase contains an archive of solutions to previous problems. It can also hold answers to frequently asked questions. Knowledgebase items detailing problems and their solutions are called articles. Articles can be marked as private (internal use only) or public. A Cerberus Helpdesk Public Knowledgebase Interface can be set up easily on your company's web site to provide a self-help avenue for your customers.
A self-service repository of frequently asked questions.
a searchable collection of articles, answers, and/or information that you make available to your customers
a searchable database of helpful information, which can be used to solve many computing problems
a solution to this problem
A searchable database of frequently asked questions and answers about a Web host and its packages.