The Incident Management process defines the actions required to restore services to their expected state with the minimum disruption, inconvenience and delay to customers.
A MOF service management function in the supporting quadrant. It is the function that controls and manages the life cycle of all incidents from occurrence to closure.
Français : Gestion des incidents Deutsch : Unfallbehandlung Settle incidents (accident, breakdown, uncertainty…) and restart service as soon as possible.