Mass transit facilities, public or privately owned, such as buses, subways, rail, light rail, elevated rail, streetcars, trolleys, ferries, and vanpools (commuter highway vehicles).

a negative experience and most of the people are afraid to right the bus

As defined in the Federal Transit Act, transportation by bus, rail, or other conveyance, either publicly or privately owned, providing to the public general or special service (but not including school buses, charter or sightseeing service) on a regular and continuing basis. Public transportation is also synonymous with the terms mass transportation and transit.

a disconnected mess

Organized passenger service available to the general public within a small geographic area.