Definitions for "Active Listening"
Preparing to listen, showing sensitivity, asking the right questions, and paraphrasing if necessary.
Active listening skills help us to better connect and understand the other person and help us to establish trust and rapport. Active listening skills include: 1. Acceptance responses which express our understanding without interrupting the flow of the conversation, e.g. "I see", "Really?" or "Umm-hmm" 2. Asking clarifying questions, which allow us to clear up things that are vague or to focus from a big picture to a more specific one, e.g. "How often does that happen?" or "Are you saying that he does it by hand?" 3. Paraphrasing, or telling the person what we believe we heard, using our own words. 4. Repeating the material word for word. This is especially helpful when discussing things where there is no room for error such as a phone number. 5. Summarizing is similar the paraphrasing in that we are confirming our understanding by telling them what we heard. Summarizing is used, however, to wrap up entire conversations rather than one or two comments.
a communication procedure in which a listener determines the emotional content and intensity of a spoken message and feeds it back to the speakers for verification.
Keywords:  assembler, aggregate, demand
Aggregate demand Assembler