Definitions for "Value-Added Services"
Any product offering that extends beyond simple buy-and-sell capabilities. This includes logistics, collaborative design, payment, verification and settlement.
Activities or processes not typically considered part of the firm's basic service package that are offered to key customers.
In the context of the e-learning industry, value-added services include custom training needs assessment and skill-gap analysis, curriculum design and development, pre- and post-training mentoring and support, training effectiveness analysis, reporting and tracking tools, advisor services and implementation consulting, hosting and management of internet- or intranet-based learning systems, integration of enterprise training delivery systems, and other services.