Definitions for "Service Management "
Service Management is a Web application for managing your service and repair work, including work orders, service scheduling, service calls, preventative maintenance, and customer contact information. It can help create efficient services, increase service quality, and streamline your service operations.
Management of User and/or network information required for the proper operation of a service . source: ITU-T Q.1290 domain: Pan European Organisational Management Schemes usage: EU-P201
As an evolving field, service management is a management approach in which management procedures are focused upon the characteristics of service and the nature of service competition.(Grönroos, 1990) Service management is a total organizational approach that makes quality of service, as perceived by the customer, the number one driving force of the operation of the business. (Albrecht, 1988)