Definitions for "Retrieval Request"
When a credit card holder cannot specifically remember a credit card transaction, or the bank wants order details for a specific transaction, a Retrieval Request is issued. The card issuer initiates this form of request, and the merchant generally has 10 days to respond with the order information, or risk that the retrieval request turn into a chargeback. In cases like these, the merchant is frequently charged what is known as a Retrieval Request fee.
A request to a merchant for either a legible copy or an original sales record.
Request by an Issuer for a copy of the original sales ticket from the Acquirer.