The Aetna Member Services department assists members with questions about plan benefits and, if applicable to your plan, selecting or changing a primary care physician (PCP). Calling the toll-free number on your ID card will connect you with your plan's Aetna Member Services office. If you do not have your ID card yet, contact your employer's benefits office for your Member Services toll-free number. | | | | | | | | I-L | | | | P-Q | | | T-Z
A group of health plan employees who are trained to help memberâ€(tm)s understand and use the benefits in the memberâ€(tm)s specific plan. Optima Health plan members can reach Member Services by calling the number on the front of their member ID card. back to the top
The department responsible for helping members with any problems, handling member grievances and complaints, tracking and reporting patterns of problems encountered, and enhancing the relationship between members of the plan and the plan itself.
The department responsible for helping members with problems, and questions.
Telephone and online member support offered by health plans and managed care companies to deliver member benefits and to ensure member satisfaction.
A department within Secure Health responsible for answering your questions about your membership, benefits, grievances, and appeals.
Provisions made by the Plan to address, investigate and resolve concerns or questions Members may have about the Plan or its administration, including, but not limited to, Covered Services and Member rights and responsibilities.
a group of customer service representatives trained in the benefits, programs, policies and operating procedures of Health Plan Select. They are available to help you with any questions or concerns you may have about your benefits.
The department of a health care management company that helps Members with questions about services, covered benefits, rules, and complaints.
The department in your managed care plan that provides help and information to members of the plan and answers your questions about plan rules, costs, and health care services.
