Four key performance indicators were issued by the NTA in April 2002 for drug misuse services. The Agency is using these KPIs to review the provision of services in each DAT area. The four KPIs are: waiting times, new referrals, treatment completion/planned discharge rates and unit costs.
A measurable indicator which allows comparison of the performance of one asset (resources) or group of assets.
the standards established for performance in the various functional areas of the business. Individual managers and staff will be expected to achieve these standards in their designated job, eg: a sales manager would be expected to achieve a sales target set for his/her performance.