Links callers with information in databases. This technology allows callers to complete transactions or queries over the phone. Automatic Speech Recognition (ASR) is fast replacing the DTMF method of activating IVR services and is one of the most important recent innovations in telephony-based self-service.
(IVR): Use of DTMF signals to interact with a computerized data collection or information system.
(IVR) A CTI (computer telephony integration) application that allows callers to conduct business or obtain information without talking to a member of your staff.