Definitions for "Employee empowerment"
entrusting employees with responsibilities and resources to carry out those responsibilities
An environment in which employees are free (within defined limits) to take action to operate, maintain and improve the processes for which they are responsible using their own expertise and judgment
Ethical perspectives Guide Expert power
A method of improving customer service in which workers have discretion to do what they believe is necessary -- within reason -- to satisfy the customer, even if this means bending some company rules.
Employees are given the freedom by management to operate and take control of their own work areas and allowed to respond to co-workers and other end-users without being monitored by management.