involves asking employees to accept responsibility for what the content of their job will be and the quality of their work. Decision-making authority and responsibility is passed from managers to the employees. Page 109
The practice of giving nonmanagerial employees the responsibility and the power to make decisions regarding their jobs or tasks. It is associated with the practice of transfer of managerial responsibility to the employee. Empowerment allows the employee to take on responsibility for tasks normally associated with staff specialists. Examples include allowing the employee to make scheduling, quality, process design, or purchasing decisions.