Definitions for "Dispute Resolution"
DR includes all possible processes for resolving a conflict, from consensual to adjudicative, from negotiation to litigation. The appropriate method to resolve any given dispute can only be chosen after a careful assessment of the facts and circumstances of the case. In making this evaluation, you need to consider the interests of the parties, the nature of the dispute and any statutory or policy restrictions. The consensual nature of most DR methods requires that the choice of process be made jointly by all parties.
A broad range of processes by which parties in conflict can work towards a resolution. It most often refers to facilitation, mediation, and arbitration.
refers to all processes that are used to resolve disputes, whether within or outside court proceedings. Dispute resolution processes may be facilitative, advisory or determinative (see descriptions elsewhere in this glossary). Dispute resolution processes other than judicial determination are often referred to as ADR.
Occurs when a victim of a predatory, discriminatory, or any other type of abusive lending, files a complaint against the lender and reaches a common ground with the lender as to how to rectify the problem.
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The procedures to follow when a dispute arises between a RES and a public utility.