Customer service is an organization's ability to supply their customers' wants and needs. ACA Group sums up what excellent customer service is: "excellent customer service is the ability of an organization to constantly and consistently exceed the customer's expectations." If an organization is going to consistently exceed customers' expectations, it has to recognize that every aspect of its business has an impact on customer service, not just those aspects of the business that involve face-to-face customer contact. Improving customer service involves making a commitment to learning what your customers' needs and wants are, and developing action plans that implement customer friendly processes.

A department in an organization that provides outbound services such as: technical assistance, help lines, product or account information, location of dealers, emergency responses, service information or complaint handling.

A function of an organization that interacts with customers, e.g. respond to inquires or complaints. Can also describe the positive attitude of an organization towards its client base, and taking active steps (as opposed to always REacting) to improve product or service delivery.

CustomersAreAlways HelpDeskNotes

Ohline factory representative to assist customers in order locations and approximate shipping dates

The way in which the brand meets its customers' needs via its various different channels (for example, over the telephone or Internet in the case of remote banking, or in person in the case of retail or entertainment).

typically a bank of telephone operators who manage the shipping, payment, returns and product use questions from customers. This may also be facilitated by online live-operator chat windows.

It is anything we do for the customer that is reliable, reassuring through courtesy and competence, looks good, empathetic and responsive.

The department(s) at Medi-CareFirst responsible for answering your questions about membership, benefits, grievances and appeals.

http://www.marksanborn.com/custserv.html

Process designed for assuring customers a positive buying experience. When executed correctly, it can improve customer loyalty, increase cross-selling, and promote positive word-of-mouth.

The broad range of activities that a company and its employees undertake in order to keep customers satisfied so they will continue doing business with the company and speak positively about the company to other potential customers.

psychological threshold

All customer-provider interactions other than proactive selling and the core product delivery that facilitate the organization's relationship with its customers.