The ability "to see beyond the boundaries of (one's) own cultural interpretations, to be able to maintain objectivity when faced with individuals from cultures different from (one's) own and be able to interpret and understand behaviours and intentions of people from other cultures non-judgemental and without bias (Walker, 1991, p. 6)

The ability of an agency or individual to word effectively with culturally diverse clients and communities by exhibiting culturally appropriate attitudes, beliefs, behaviors, and policies. Competency goes beyond sensitivity or awareness to put into practice appropriate interventions and ways of relating to clients.

A set of appropriate behaviors, attitudes, beliefs and policies that enable a system, agency or individual to work effectively in cross-cultural situations based on the behaviors, attitudes and beliefs of the clients served.