Definitions for "Cross-Sell"
A cross-sell occurs when an agent recognizes that the caller might be able to use a product from the same company, but in a totally different product line within the company. For instance, an agent at a banking call center who is opening a savings account for a caller might recognize the advantage for the caller to purchase a CD from the bank at a higher interest rate.
A promotion method in which customers of one product are offered another product, often at a discounted rate
Cross-sell is the practice of adding on sales, selling related products to assist the customer with the completion of project.