the way in which organisations are managed and operated. It includes authority, accountability, stewardship, leadership, direction and control. The service/organisation must be a legal entity. It may be an Incorporated Body (or awaiting incorporation), or another body such as an association, a co-operative, a registered charity or religious organisation subject to church by-laws or similar. The service/ organisation must have operational and financial accountability processes in place. There must also be privacy/confidentiality and complaint policies and procedures that meet the requirements of the Program Privacy and Policy Frameworks. These issues will be covered in the Deed of Agreement with services and organisations.