A request the card Issuer sends to the merchant's financial institution (Acquirer) to retrieve and send a copy or fax of the order form, telephone order record, or Internet transaction record. The merchant's financial institution fulfills the request and sends the copy to the Issuer, or forwards the request to the merchant so that the merchant can provide the requested documents.
A request by a card issuer to a merchant bank for a copy or facsimile of a sales receipt for a disputed transaction. Depending on where sales receipts are stored, the merchant bank either fulfills the copy request itself or forwards it to he merchant for fulfillment. A copy request is also known as a retrieval request.