a credit from your credit card company
a forced refund to the customer via the merchants bank account
a procedure performed by a consumer that reverses a sale that was credited to the Merchant's account
a reversal of a sales transaction by the customer's credit card issuer
A reversal of a credit card transaction, typically initiated by the transaction card issuer at the cardholder's request. Charge backs can occur for any number of reasons, including: customer disputes, potential or actual fraud (on the part of merchants, sales associates and/or customers), processing errors and authorization issues. Charge backs are governed by a complex set of rules and time limits that can be costly to merchants and their banks if disregarded.
A charge back occurs when a card holder disputes a credit card transaction with his or her credit card issuer. The card issuer initiates a charge back against the merchant account. The amount of the disputed transaction is immediately withdrawn from the merchant's bank account, and the merchant has 10 days in which to dispute the charge back with proof of purchase, signature, proof of delivery, etc. A charge back fee is usually assessed to the merchant on top of the actual transaction. See also retrieval request.
A chargeback occurs when a buyer disputes a transaction with his or her credit card issuer. Among other reasons, a buyer may request a chargeback if: An unauthorized party has made a purchase with the buyer's credit card. The buyer hasn't received the items he or she purchased. The buyer has been charged multiple times for the same order. The buyer has other concerns about the validity of the purchase. The buyer is unsatisfied with a purchase and hasn't been able to resolve the problem with the merchant.
A charge disputed by the credit card holder, resulting in chargeback fees against the merchant. If the cardholder is successful in his dispute, the disputed funds are debited from the merchant account. Funds are often taken out during the period that the dispute remains unresolved, pending its resolution.
When a customer (card holder) queries or disputes a credit card payment they can request their issuing bank to reverse the charge.
Refers to a credit card order which has been processed and is subsequently cancelled by the cardholder contacting the credit card company directly (rather than through the seller). This results in the amount being 'charged back' to the seller (often incurs a small penalty or administration fee to the seller).
This is a charge declined from a customer or credit card holder. Their credit card issuer will handle the matter and you must show some proof that the services and/or products was delivered in the manner you both agreed upon. If the cardholder wins, then the money is taken out of your account. It is usually best to let the customer win, and not waste your time and money fighting it out, but it all depends.
Transaction which the cardholder bank returns either to its own merchant or to the merchant bank because the transaction fails to meet certain established criteria.
A transaction that is challenged by either the cardholder or the merchant bank, and that is sent back through interchange for resolution
A credit back to a cardholder's account which occurs when a cardholder informs their credit card issuer that a particular charge was not authorized or that goods or services were not delivered or provided as promised.