the Call Centre is part of an alternative tutoring model for some AU courses. In these courses a student is not restricted to tutor availability, but can speak to a learning facilitator or leave a message 24 hours a day. Academics will return calls to the Centre within 48 hours to answer specific course content questions. The Call Centre also supports ViTAL (see ViTAL).
A centralised phone facility, often staffed around the clock, with the capacity to manage thousands of inbound and outbound calls every day. Often used by telecommunications companies for customer service, account management, complaints, enquiries and research survey calls.
A business/customer interface where the emphasis is on handling large call volumes or telephone based transactions, perhaps for commodity telesales services, queries or complaints.
For further information please see our section “Call & Contact Centres
Call centre is the generic name for various types of telephony-based customer support services. Network-based call centres are one component of Teligent's value-added services. This offers to the operator's business customers the opportunity to establish call centres without the traditional investment in complex and costly CPE/CTI (Customer Premise Equipment/Computer Telephony Integration) equipment. With this service, the operator can offer call centres to customers with a normal phone subscription, a standard phone and a computer linked to the Internet. The service forwards the correct incoming calls and customer information to the answering party.
A telemarketing operation located in a central location.
a place where telephony activities are centralised, with the aim of cutting costs and improving marketing and/or customer services. It needn't be one physical place: organisations such as BA have a distributed call centre based in several locations in 2 continents. Some companies (like the AA, BT) have some " virtual" call centres using workers based at home or local centres but linked by common IT and automatic call distribution. CD-ROM (Compact Disc - Read Only Memory) - a disc that stores electronic information to be read by a computer. The CD-ROM is in appearance like the audio CDs you can buy at Virgin or HMV but holds a lot more information enabling it to hold multimedia files.
An umbrella term that generally refers to reservations centres, help desks, information lines or customer service centres, regardless of how they are organized or what types of transactions they handle. The term is being challenged by many, because calls are just one type of transaction and the word centre does not accurately depict the many multi-site environments.
a center equipped to handle a large volume of telephone calls (especially for taking orders or serving customers)
a centralised office of a company that answers incoming calls of its customers
a centralised or virtual operation in which a managed and supervised group of people answer telephones and/or make telephone calls
a centralized office of a company that answers incoming telephone calls from customers
a central place where customer and other telephone calls are handled by an organization, usually with some amount of computer automation
an open room with many consultants, each with their own telephone
a platform that any organisation can use to interact with their customers
a point of contact where trained customer service representatives answer and initiate calls, to disburse information regarding the organization it represents, and its customers and associates
a service centre with adequate telecom facilities, access to internet and wide database, which provide voice based or web-based information and support to customers in the country or abroad through trained personnel
A special facility for handling telephone contact with customers. It is becoming the primary point of contact with customers for many organisations. It started as a cost‑effective means of handling incoming telephone contacts, but is being expanded to cover all channels of communication. It is staffed by specially trained customer service agents who must have near time information about callers. A call centre has the ability to handle a considerable volume of calls at the same time, to screen calls and forward them to someone qualified to handle them and to log calls. Call centres predominantly handle incoming calls, but are being increasingly used to make pro‑active outgoing calls in order to execute specific marketing campaigns.
or Contact Centre - Facility where call handling takes place
A department dedicated to servicing customers and prospects and conducting business transactions over the telephone. This service is often offered by outside specialists.
A place where a number of telephone operators are gathered together to take orders on behalf of a company or to answer customers’ queries. Most call centres are part of a large corporation and are used exclusively by its customers and staff. But some work as independent organizations and have a number of different clients.
A place where staff deal with telephone calls only from the public. They use ICT equipment to answer questions, place orders, for example.
An area of a company dedicated to handling incoming (and outgoing) business by telephone. Increasing embracing CTI and now the Internet and Email as well
Any location within a company where quantities of incoming and/or outgoing calls are handled by people, telephones and computers.
A facility with operators, computers, and client databases that handles large numbers of incoming and outgoing customer care and marketing calls.
A call centre or call center (see spelling differences) is a centralized office used for the purpose of receiving and transmitting a large volume of requests by telephone. A call centre is operated by a company to administer incoming product support or information inquiries from consumers. Outgoing calls for telemarketing, clientele, and debt collection are also made.