A service department that answers, originates, and queues telephone calls. Typically has many agents, an automatic call distributor and computer connection for order entry and customer details database. Includes help desks and service lines.
Any type of inbound or outbound business that deals in telephone catalog sales, telemarketing, telephone surveys, customer support, and local or long distance operator centers.
A central place where all calls to a network are handled.
An operation that combines voice communications and data processing technology to enable an organization to implement critical business strategies or tactics aimed at reducing costs or increasing revenues. Physically, a Call Center is a place where a group of people handle large volumes of incoming or outgoing calls for the purpose of sales, marketing customer service, technical support, or other specialized business activity.
An infomercial call center is a facility that answers inbound, or places outbound, telephone calls.
A site that houses a telemarketing operation.
A help desk where customers can communicate by telephone, fax, and e-mail.
A division or service that places, receives and processes telephone calls in high volumes for the purpose of sales, marketing, customer service, telemarketing, technical support or other specialized business activity. The operators in a call center are referred to as agents and an Automatic Call Distributor (ACD) efficiently manages the high volume of incoming calls.
a center equipped to handle a large volume of telephone calls (especially for taking orders or serving customers)
a business that is primarily engaged in providing support services to customers by telephone to support products or services of the business
a central business location where telephone calls to and from a company's customers are handled, usually with the assistance of an automated answering system
a central customer service operation where agents (often called customer care specialists or customer service representatives) handle telephone calls on behalf of a client
a centralised department that receives calls and emails for service requests, complaints, queries etc
a centralized office of a company that answers incoming telephone calls from customers or that makes outgoing telephone calls to customers (telemarketing)
a centralized office used for the purpose of receiving and transmitting a large volume of requests by telephone
a centralized place where calls are answered
a central place where incoming customer and other telephone
a facility which allows both inbound and outbound calls
a huge information center
an Information Technology Enabled Service
an integral part of a larger process that helps companies and organizations attract new customer, complete transactions, and maintain those relationships
an office that is designed to handle all kinds of telephone communication for the customers of other companies
an office where a company's inbound calls are received, or outbound calls are made
an organizational department responsible for handling customer service issues by telephone and other channels
an organization that answers and responds to telephone calls from customers for one or more particular organizations
a place configured, staffed, managed to handle a high volume of incoming calls or make outbound telemarketing calls using multiple agents
a place that takes a customer's calls
a place to handle customer and other telephone calls on a massive level
a place where business is handled over the telephone
a place where calls from users, such as customers, are handled in support of an organization's activities
a place where telephone calls are either placed or received in high volume
a publicly accessible service that provides up-to-date information on several Environmental Protection Agency (EPA) programs
a service network in which agents provide telephone-based services
a toll-free service that can answer technical policy questions on RMP and several other federal EPA regulations
Outbound and inbound facilities that house either telemarketing or customer service personnel. Call Center software is one of the three main components in a standard CRM solution. In order to differentiate it from the other components, it is often referred to as the "Customer Service" module.
Generic name for Available Communications. Location 24/7 taking inbound business calls.
A third-party organization that handles telephone sales and/or service. Call centers use automatic call distributors (ACDs) to route calls to the appropriate agent.
A facility where phone operators answer customer questions or take customer orders.
An umbrella term that generally refers to reservations centers, help desks, information lines or customer service centers, regardless of how they are organized or what types of transactions they handle. The term is being challenged by many, because calls are just one type of transaction and the word center doesnÍt accurately depict the many multi-site environments.
A central facility to which customers can address technical or service-related questions.
A call center is a central place or network of places where customer and other telephone calls are handled by an enterprise. Call Centers are used by any large enterprise that uses the telephone to sell or service products and services. Typically, a call center provides intelligent call handling, routing, and call scripting. Call centers have the ability to automatically handle a considerable volume of calls at the same time, to screen them, and then to forward the calls to qualified personnel.
Is a company with a number of operators who answer inbound telephone calls for other parties.
It is defined as a central point where all calls and phone interaction with the customer takes place. In the traditional role, you may have many departments taking calls, solving customer problems and taking orders. Other uses would be in the "Help Desk" environment. The result is a central point of knowledge about customer issues.
A customer business center where initial access is by telephone. Examples of call centers include help desks, order desks, and customer service centers. Call center employees usually have terminals for access to information stored in databases on host computers.
A central site where customer and other telephone calls are received and handled by an organization. Typically, a call center has the ability to handle a considerable volume of calls at the same time, to screen calls and forward them to someone qualified to handle them, and to log calls. Mail-order catalog organizations, telemarketing companies, computer product help desks, and other large organizations that use the telephone to sell or service products and services use call centers.
A location staffed by telemarketing, telesales, or technical support staff. Often times, call statistics are calculated and displayed on displays.
A company, or department of a company, that offers operator-supported voice services. A large number of operators handle inbound calls via a hotline, with outbound calls being part of direct marketing efforts.
A customer business center where initial access is by telephone. Employees of call centers often have terminals for access to data base information.
A call center is a facility that answers inbound, or places outbound telephone calls. Call centers, also known as contact centers or customer care centers, use sophisticated software to provide a full range of services.
Industry term referring to a company phone center that handles such services as help desk, customer support, lead generation, emergency response, telephone answering service, inbound response and outbound telemarketing.
A place where calls are answered and made (for example, retail catalog sales, help desks, service centers, and so forth). Call centers usually have a computer-based look-up, retrieval, and order entry system.
place where workers use the telephone and other telecommunications tools to make sales calls, take orders, and/or provide customer services, such as a telemarketing or contact center.
The part of an organization that handles inbound/outbound communications with customers.
An operation that provides information, products, and services by telephone or electronic means. Call centers may be inbound, outbound, or a combination of the two; also called Customer Service Center.
The location or facility housing a telemarketing operation.
Any location within a company where quantities of incoming and/or outgoing calls are handled by people, telephones, and computers.
A call center is a physical place where customer and other telephone calls are handled by an organization, usually with some amount of computer automation. Typically, a call center has the ability to handle a considerable volume of calls at the same time, to screen calls and forward them to someone qualified to handle them, and to log calls. Call centers are used by mail-order catalog organizations, telemarketing companies, computer product help desks, and any large organization that uses the telephone to sell or service products and services. Two related terms are virtual call center and contact center.
The word for an inbound telephone division in a company. The operators are called Agents. The call center uses an ACD (automatic call distributor) to manage the calls efficiently.
Central location where customer telephone calls are handled by an organization, usually with some amount of computer automation.
A facility at which a telephone order merchant operates. Consumers are able to place orders with representatives over the telephone.
A functional area within an organization or an outsourced, separate facility that exists solely to answer inbound or place outbound telephone calls. Usually refers to a sophisticated voice operations center that provides a full range of high-volume, inbound or outbound call-handling services, including customer support, operator services, directory assistance, multilingual customer support, credit services, card services, inbound and outbound telemarketing, interactive voice response and web-based services.
Within a business organization, any group of individuals whose main function is to provide customer service by answering incoming customer calls or electronic mail messages that are routed through a computerized distribution system.
Centralized customer service and sales facility through which a majority (and sometimes all) of customer calls are routed. The idea is to equip call center staff with access to customer relationship information so they can answer the customers' question on the first phone call, significantly reducing the amount of research staff and overhead a bank must support. This can either be run by the bank itself or by a third party service provider on behalf of the bank.
