Definitions for "Balanced Scorecard"
An approach to performance measurement that attempts to align internal administrative policies and investments with the larger goals of the organization.
A business performance measurement system developed by Robert S. Kaplan and David P. Norton, that provides a method of aligning business activities to the strategy, and monitoring performance of ...
A suggested tool to describe the relevant measures of a business, usually in the following categories: financial, or return on investment and economic value-added; customer, or satisfaction, retention, market and account share; internal, or response time, cost, and new product introductions; and learning and growth, or employee satisfaction and information system availability.
Keywords:  surplus, bonus, budget
Bonus Budget surplus
Keywords:  osm, necessary, step, important, first
an important, though not a necessary, first step in creating an OSM
a model that helps companies evaluate key business areas and identify problems at their source to remedy them quickly
Keywords:  description, detailed
Detailed description
Keywords:  numbers, process
a Process Not Numbers