This is a device that answers calls with a digital recording and allows callers to route themselves to an extension using touch-tones. Auto Attendant avoids the intervention of a human being. For example, "Thanks for calling Thompson Telephone. If you know the extension of the person you'd like to reach, you may dial it now. If you do not know the extension, push "0" and a live operator will come on the line." This greeting can also include options such as "dial 3 for a directory of last names and dial 4 for a directory of first names." Also, it can include a mailbox for directions and other company information (i.e. business hours and location). Auto Attendants are also connected to voicemail systems.

A "robot receptionist" that answers and routes incoming calls. This feature is often coupled with voice mail in order to provide answering and recording capabilities for calls that cannot be connected.

The automated attendant is the computerized replacement for a human operator that answers and directs calls by playing greetings and responding to touchtones.

a front-line answering system which will answer calls and ask the caller to dial an extension number or selection form a menu in DTMF

a type of voice server

A device that answers callers with a recording, and allows callers to route themselves by dialing digits associated with menu choices.

A phone system accessory that answers the phone electronically, allowing callers to route themselves through a series of menu prompts (e.g. press 1 for sales) to the appropriate department or extension. Many voice mail systems come equipped with a basic automated attendant system.

Used on voice mail systems; answering machine that asks callers to push 1 for sales, etc.; capable of routing callers to a dial by name directory.

A call handler that is used in place of a human operator to answer and direct calls by playing greetings and responding to touchtones.

A device which routes calls to the proper extension. Function replaces most functions of telephone receptionist and may accept voice input (ASR) or touch-tone commands.

The computerized replacement for a human operator that answers calls, routes them and takes messages. An automated attendant acts like a "super receptionist" who works at computer speed 24 hours a day.

A device which answers callers with a digital recording, and allows callers to route themselves to an extension through touch-tone input in response to a voice prompt.

Call prompting application that allows the caller to route to the extension of the party that the caller would like to reach. The caller may also be prompted to enter digits that are not an actual extension, but allow the call to be routed to the appropriate destination. Example: " For sales, press 1. For service, press 2". etc.

The computerized replacement for a human operator that answers and directs calls by playing greetings and responding to touchtones. An automated attendant acts like a "super receptionist" who works at computer speed 24 hours a day.

A voice processing capability that automates the attendant function. The system prompts callers to respond to choices (e.g., press one for this, two for that") and then coordinates with the ACD to send callers to specific destinations. This function can reside in an on-site system or in the network.

The first thing callers hear when they call your toll free number. It is usually recorded by you or many of the plans have professional voices you can hire to create them for you. This initial greeting tells people which button to push... Push 1 for Billing, Push 2 for Technical Support, etc.

In telephony, an automated attendant (also auto attendant or auto-attendant, or sometimes autoattendant or AA) system allows callers to be automatically transferred to a user's extension without the intervention of a receptionist. A receptionist, who acts as the telephone operator, can be reached by pressing 0 on most systems. Although an automated attendant is usually a feature on modern PBX and key phone systems, it is possible to provide one on standard lines and phones; for example, Phone Valet Message Center accomplishes this by allowing a caller on a standard line to control a paging system, directing them to an appropriate voice mailbox if their party does not answer.