Call in which a customer hangs up before reaching a call center staffer.
A call that has arrived at an automatic call distribution (ACD) system and the customer has hung up before an agent has answered. Also known as a lost call.
A call terminated by the caller prior to being answered
Also called a Lost Call. The caller hangs up before reaching an agent.
A call in which the caller hangs up (disconnects) before an operator or agent answers the call. Se also ACD Automatic Call Distributor.
The caller hangs up before the call is answered. Also known as a Lost Call.
A call where the caller disconnects before having reached an agent.
Call in which the BA Dialer reaches a customer in Predictive mode, but cannot transfer the call because there is no agent available.