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A measure used to determine the effectiveness and value of implemented HR programs in increasing performance and profits.
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A standard or basis of measurement, such as cost, size, volume, etc.
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In general metrics refers to the units by which one measures a given phenomena. Within the field of evaluation it refers to the measure of those specific activities which reflect the success of a program.
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Ways to measure: e.g., time, cost, customer satisfaction, quality.
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