the strategies and processes of identifying, capturing, and leveraging knowledge to enhance competitiveness (adapted from the American Productivity & Quality Center.) View records related to this term

The process of capturing, storing, transforming and dissemination information, knowledge and experiences of individual workers and groups within an organization and make that information, knowledge and experiences available to others in the organization in order to improve am organization's efficiency, responsiveness, competency and innovation.

A business process that formalizes management and leverage of a firm's intellectual assets. KM is an enterprise discipline that promotes a collaborative and integrative approach to the creation, capture, organization, access and use of information assets, including the tacit, uncaptured knowledge of people. [Go to source

The retention, exploitation and sharing of knowledge in an organisation that will deliver sustainable competitive advantage.