A cross-sell occurs when an agent recognizes that the caller might be able to use a product from the same company, but in a totally different product line within the company. For instance, an agent at a banking call center who is opening a savings account for a caller might recognize the advantage for the caller to purchase a CD from the bank at a higher interest rate.
A promotion method in which customers of one product are offered another product, often at a discounted rate
Cross-sell is the practice of adding on sales, selling related products to assist the customer with the completion of project.
To encourage a customer to buy a product or service related to one already purchased. Contrast this with "up-sell."
a method of marketing related products or special offers
To sell related products or services in addition to the original purchase.
Suggest other products or services that the customer has not specifically requested.
encourage a customer to increase their total purchase by suggesting additional complementary or related items or accessories during or soon after the purchase.
Encouraging customers to buy products from other departments or categories.
To recommend or display related or additional products to a customer who has already exhibited interest in a particular product type. Examples include: a grocery store displaying salsa next to chips; and the Travelocity site offering the option to rent a car to somebody who just purchased an airline ticket online.