To assign ownership of a trouble ticket. Part of Triage.

The state in which a trouble ticket exists. States include Unassigned, Open, Held, Pending, Awaiting Parts, In Progress, Closed, and Paid.

Tickets are marked as either Open, Overdue, on Hold, Closed or Spam.

Confirmed reservations are marked OK in the ticket status box. This means that the airline has accepted your reservation subject to its usual conditions.

classification that shows a ticket's progress through the system. See also new, open, stalled, resolved, rejected, and deleted.