A single expression of a problem.

refers to a ticket (or support problem submitted by a customer) in the RightNow system

A customer service issue or problem reported by a customer and the activities that customer service representatives use to resolve it.

(sometimes followed by `to') minor or casual or subordinate in significance or nature or occurring as a chance concomitant or consequence; "incidental expenses"; "the road will bring other incidental advantages"; "extra duties incidental to the job"; "labor problems incidental to a rapid expansion"; "confusion incidental to a quick change"

an outbreak or a single case

a problem and all the effort taken to solve the problem, so if a particular problem takes several telephone calls to solve, that will be covered with a single charge

a problem or set of related problems as determined by your counselor

a problem that cannot be broken down into subordinate problems

a single, discreet technical problem without any subdivisions

a single discrete support issue with Firebird or InterBase and the reasonable effort needed to resolve it

a single, discrete technical problem which cannot be reasonably subdivided, and also which is not overly broad in scope

a single medical problem, whether there is one or multiple claims submitted for that condition per policy term

a single support issue that cannot be broken down into separate issues

a single support issue that cannot be broken down into subordinate problems

a specific problem to be solved