The degree to which a customer repeatedly shops a store for a majority of their purchases.
Feelings or attitudes that incline a customer either to return to a company, shop or outlet to purchase there again, or else to re-purchase a particular product, service or brand.
Feelings or attitudes that a customer has to either return to a company, shop or outlet to purchase there again, or else to re-purchase a particular brand, product or service.
The degree of a customer staying with a specific vendor or brand.
Measured as the extent to which customers will purchase additional products or services based on a previous buying experience.
The degree to which customers will continue to purchase additional products and services from a business instead of from it's competitors.
The degree to which customers are predisposed to stay with your company and resist competitive offers.