a numbered request for help
a request for support that is submitted through your Control Panel to our support team to pick up, assign and solve
An issue from an end user about the system that can either become an enhancement request or defect report.
A facility that allows the player to send information to the support team, via the bingo website.
Also known simply as "ticket," it's the logging of a help request (see Incident) with a unique, alphanumeric identification code in a Call Management System so that it is trackable.