When a credit card holder cannot specifically remember a credit card transaction, or the bank wants order details for a specific transaction, a Retrieval Request is issued. The card issuer initiates this form of request, and the merchant generally has 10 days to respond with the order information, or risk that the retrieval request turn into a chargeback. In cases like these, the merchant is frequently charged what is known as a Retrieval Request fee.
A request to a merchant for either a legible copy or an original sales record.
Request by an Issuer for a copy of the original sales ticket from the Acquirer.
A request to a merchant for documentation concerning a transaction, usually initiated by a cardholder dispute or suspicious sale/return. A retrieval request can lead to a chargeback.
A request by the issuer to the acquirer for a copy of the original sales ticket.
An issuer's request for a transaction receipt, which could include the original, a paper copy or facsimile, or an electronic version thereof.
the requirement to a salesman to present documentation about the concrete transaction. Usually it comes from bank, when the holder of the card disputes a transaction.
A request by a bank to a merchant for documentation concerning a transaction. Usually regarding a customer dispute or an improper sale or return. A retrieval request can lead to a chargeback. See "Chargeback".
When the cardholder's bank request retrieval of information. This is done in order to substantiate a chargeback claim made by a customer.
A request from the cardholder's bank to supply a copy of the sales draft usually for research of a dispute.
Request to acquirer/merchant to provide the original or a photo copy of the draft voucher or signed sales slip used to originate the card transaction. The initial step that the issuer takes in the event that either the issuer or the cardholder disputes a transaction.
A request from a cardholder's bank for information about a charge which is being disputed. Retrieval requests usually precede a chargeback.
A request by the issuer to the acquirer for a copy of the actual ticket of a transaction. The initial step that the issuer takes in the event that either the issuer or the cardholder disputes a transaction.
A request initiated by a cardholder or issuing bank for documentation concerning a transaction. A retrieval request can lead to a chargeback.
A retrieval request is what happens when a cardholder cannot remember a credit card transaction, or the bank wants order information for some reason. The card issuer initiates a retrieval request, in which the merchant has 10 days to respond with the order information or the retrieval request will turn into a chargeback. There is usually a retrieval request fee issued against the merchant also in these cases.
